Question # 12 Updated:2017-06-28

If the word “help” is in the subject of the emails sent from customers, then those emails are to route to specific agents.
What can you do to make this happen?

A. Have an agent assigned to look through all emails, identify the word “help” in the emails, and then forward the emails to the appropriate agents. word “help” in the email subject.
B. Have a task tag element in your email task flow to pick out the word “help” in the email subject.
C. Have all emails sent to an agent group called “help”.
D. Have all emails go to a topic called “help”.

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